We pride ourselves on delivering beautiful long lasting flowers on time. For the rare occasions we fall short, we have the 100% happiness guarantee. If you're not happy with the service you've experienced, we'd like the chance to put it right.


If you've received your order in the last 8 days, and are unhappy for the following reasons only:


  • Flowers or plant have arrived looking poor

  • Flowers have lasted fewer than 7 days

  • You have received the wrong item, or wrong size of item


We will add credit to your Appleyard Flowers account to the value of your order* plus £10 IMMEDIATELY. This means you can upgrade your next order or add an extra gift such as chocolates or a vase.


This credit is typically added to your account in less than 5 minutes.


To redeem your Happiness Guarantee, please follow these steps to add credit on your account IMMEDIATELY


4 quick steps to credit your account in 5 minutes



Login to your Appleyard account and click on the view order button from the recent orders section. You can access your Appleyard account using the email address the order was placed with, if you did not set a password please reset it here





Click on “Redeem Happiness Guarantee”. Please note this option is only visible if your planned delivery date was in the last 8 days.




Select a Reason for redeeming your 100% Happiness Guarantee, ensuring you fill in any subsequent boxes. Please upload a photo if there was a problem with the quality of your flowers. 




Send your request. You’ll then receive your email from Appleyard London confirming the store credit has been added to your account for immediate use.


For information on how to use store credit see  here. 

For other complaints please proceed to our contact form and select the relevant reason.


Please note that if you do not wish to have credit applied to your account, you are able to request a refund by filling in the contact form and selecting ‘unhappy with order’ and the specific issue. This can take up to 3 working days to process and you may need to discuss this with an agent. Please be aware that this may take longer during busy periods including Valentine’s Day, Mother’s Day, and Christmas.