DELIVERY INFORMATION
Each product is presented in their own box or container - see the details of individual arrangements for the unique way in which each is presented. You can select a delivery date up to 3 months in advance.
If you used a tracked delivery service, you are able to track your order the day before it is due for delivery. To do so, all you need is your 9-digit order number (located in your order confirmation email starting with 500 or 600) and visit the track my order page.
OUR FLOWER DELIVERY SERVICES
Our hand-tied bouquets are arranged and delivered in a stylish gift box complete with a personal message card, flower food and care instructions.
Next day and 7 days a week delivery is offered in most areas. Please enter your postcode to see what days and services we can offer.
Out of area postcodes can take 48 hours to deliver. The below excludes bank holidays. Our calendar will show available delivery dates around bank holidays.
STANDARD TRACKED
A tracking number is provided when your item is despatched to enable you to track your order. To find out more, visit track my order.
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For Next Day Delivery
Order Up To:
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Monday - Friday: 8pm*
Saturday: 3pm†
*Selected bouquets only available up to 3.30pm.
†Saturday 'next day' orders are for Monday delivery.
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Delivery Times:
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7am - 9pm Monday to Saturday
Around 90% of orders are delivered by 5pm.
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Notifications:
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Day Before Delivery
An Email from Yodel early morning confirming your order has been dispatched.
Day Of Delivery
An Email from Yodel early morning confirming your order is out for delivery.
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Delivery Restrictions:
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Delivery is not available on Sundays.
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What Happens If No-one Is In?:
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In the event no one is home to receive your order, a driver will always look to leave the order with a neighbour or in a safe place, unless another instruction has been specified.
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time
If there are any issues regarding the delivery of your order, one of our friendly agents will call you immediately to discuss this and how we can help you resolve this issue.
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PREMIUM TRACKED
A tracking number is provided when your item is despatched to enable you to track your order. To find out more, visit track my order.
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For Next Day Delivery
Order Up To:
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Monday - Friday: 8pm*
Saturday: 3pm†
*Selected bouquets only available up to 3.30pm.
†Saturday 'next day' orders are for Monday delivery.
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Delivery Times:
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7am - 9pm Monday to Saturday
Around 90% of orders are delivered by 5pm.
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Notifications:
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Day Before Delivery
An Email & SMS from Yodel early morning confirming your order has been dispatched.
Day Of Delivery
An Email & SMS from Yodel early morning confirming your order is out for delivery, plus notification of your 2 hour delivery window.
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Delivery Restrictions:
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Delivery is not available on Sundays.
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What Happens If No-one Is In?:
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With this delivery option, you can also specify delivery instructions with Yodel whilst the order is out for delivery, including: Leave in safe Place, Leave with Neighbour, or Change address.
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time
If there are any issues regarding the delivery of your order, one of our friendly agents will call you immediately to discuss this and how we can help you resolve this issue.
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HAND DELIVERED LONDON (SAME DAY)
To track your order when it is on its way to the recipient, visit track my order.
Allowable postcodes include: SW1 - SW20, W1- W14, EC1- EC4, EC1A - EC4A, EC1M - EC4M, EC1N - EC4N, EC1P - EC4P, EC1R - EC4R, EC1V - EC4V, EC1Y - EC4Y, SE1 - SE28, NW1 - NW11, N1 - N22, E1 - E18, WC1 - WC2, UB1 - UB18, TW1 - TW20. Please note, selected postcodes in East & South East London incur an additional delivery charge. This is due to an extended distance from our flower warehouse in order to be delivered.
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For London Same Day Delivery
Order By:
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8pm The Day Before (For delivery between 7am - 12pm)
11am (For delivery between 12pm - 5pm)
4pm (For delivery between 5pm - 10pm Monday-Friday)
All same day delivery flowers are dispatched on the day of delivery, to maximise the freshness of the bouquet.
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Delivery Times:
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7am - 10pm Monday - Friday
1pm - 6pm Sunday
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Notifications:
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Day Of Delivery
Email from onthedot confirming collection, with a link so you can live track your delivery straight to the door. You will receive another email once your order has been delivered.
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Delivery Restrictions:
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Available to selected London postcode only.
Allowable postcode list above. No deliveries on Saturdays.
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What Happens If No-one Is In?:
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In the event no one is home to receive your order, a driver will always look to leave the order with a neighbour or in a safe place, unless another instruction has been specified. The driver will always leave a card stating where the order has been left.
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time
If there are any issues regarding the delivery of your order, one of our friendly agents will call you immediately to discuss this and how we can help you resolve this issue.
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OUR PLANT DELIVERY SERVICES
Our pretty plants are arranged or gift wrapped and delivered in a stylish gift box. Complete with a personal message card, care instructions and pot/container.
Out of area postcodes can take 48 hours to deliver. The below excludes bank holidays. Our calendar will show available delivery dates around bank holidays. A tracking number is provided when your item is despatched to enable you to track your order.
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For Next Day Delivery
Order Up To:
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Monday - Friday: 3.30pm
Saturday: 3pm
†Saturday 'next day' orders are for Monday delivery.
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Delivery Times:
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8am - 6pm Monday to Saturday
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Delivery Restrictions:
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Delivery is not available on Sundays.
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OUR HAMPER DELIVERY SERVICE
Our hampers are available for next day delivery on orders placed before 1pm Monday - Friday. Hampers containing fresh food cannot be delivered on Monday or Sunday to ensure products remain correctly chilled. Orders placed after 1pm will not be sent out for next day delivery, and instead rescheduled for the next working day.
The below excludes bank holidays. Our calendar will show available delivery dates around bank holidays. A tracking number is provided when your item is despatched to enable you to track your order.
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Order By:
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Monday - Friday: 1pm
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Delivery Times:
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8am - 6pm Monday - Friday
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Delivery Restrictions:
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Fresh food hampers are only delivered Tuesday - Friday.
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OUR WINE DELIVERY SERVICE
Our wines & Champagnes are available for next day delivery on orders placed before 1pm Sunday - Thursday. Deliveries not available Saturdays & Sundays. A tracking number is provided when your item is despatched to enable you to track your order.
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Order By:
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Sunday - Thursday: 1pm
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Delivery Times:
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8am - 6pm Monday - Friday
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Delivery Restrictions:
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Deliveries not available Saturdays & Sundays
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We deliver our bouquets, wines and gifts to most of the UK. Unfortunately we cannot deliver to Isle of Man, Channel Islands, the Isles Of Scilly and some areas of Scotland. If we can't deliver to your selected address, the website will advise you of available options.
Unfortunately, due to the fresh nature of our products, lengthy periods of time spent in transit can cause the quality of our flowers to deteriorate. As a result, there are restrictions on the following postcodes and we are unable to deliver to: AB, DD6 - DD11, EH35 - EH36, FK14, FK17 - FK21, GY, HS, IM, IV, JE, KA27 - KA28, KW, KY9 - KY16, PA20 - PA80, PH6 - PH99, TR21 - TR25, ZE
Hospitals
We always recommend that you check with the hospital before sending a gift. This is because some hospitals or hospital wards do not accept deliveries of fresh flowers. For this reason, we're unable to offer compensation if the hospital refuses delivery. If the hospital does accept flower deliveries, then our courier driver will normally deliver the parcel to reception.
Hotels
We would also recommend that you check with the hotel before sending a gift. Larger hotels may not accept customer deliveries given the longer time it would take to source the recipient. Our courier driver will deliver the parcel to reception, from there it's the responsibility of the person who accepts the order to ensure the gift is delivered to the recipient, in the correct room.
Other Business Addresses
Our couriers can deliver to business addresses. Please bear in mind the opening times of certain offices. Although most deliveries are made before 5pm, the parcel could be turned away should the office/business establishment be closed on arrival.
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