DELIVERY INFORMATION
Our hand-tied bouquets are arranged and delivered in a stylish gift box complete with a personal message card, flower food, and hydration source. Next day and 7 days a week delivery are offered in most areas, and we offer same day delivery to select postcodes in London. Please enter your postcode to see our available delivery dates and services.
If you used a tracked delivery service, you are able to track your order the day before it is due for delivery. To do so, all you need is your 9-digit order number (located in your order confirmation email starting with 500 or 600) and visit the track my order page.
Next Day, Same Day, Sunday and Pre-1pm services are available depending on your delivery location. All of our services come tracked as standard. The below excludes bank holidays. Our calendar will show available delivery dates around bank holidays.
Out of area postcodes can take 48 hours to deliver. The below excludes bank holidays. Our calendar will show available delivery dates around bank holidays.
GUARANTEED TRACKED DELIVERY BY 1PM
A tracking number is provided when your item is despatched to enable you to track your order. To find out more, visit track my order.
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For Next Day Delivery
Order Up To:
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Monday - Friday: 4pm*
Saturday: 3pm†
*Selected bouquets only available up to 3.30pm.
†Saturday 'next day' orders are for Monday delivery.
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Delivery Times:
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7am - 1pm Tuesday to Saturday
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Notifications:
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Day Before Delivery
An email confirming your order has been dispatched.
Day Of Delivery
An email confirming your order is out for delivery.
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Delivery Restrictions:
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Delivery is not available on Sundays and Mondays.
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What Happens If No-one Is In?:
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In the event no one is home to receive your order, a driver will leave a card to advise of the delivery attempt, and will then return your order to your local Royal Mail depot. You will need to go and collect your order from the depot.
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time
If there are any issues regarding the delivery of your order, one of our friendly agents will call you immediately to discuss this and how we can help you resolve this issue.
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STANDARD TRACKED DELIVERY BY 5PM
A tracking number is provided when your item is despatched to enable you to track your order. To find out more, visit track my order.
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For Next Day Delivery
Order Up To:
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Monday - Friday: 5.45pm*
Saturday: 3pm†
*Selected bouquets only available up to 3.30pm.
†Saturday 'next day' orders are for Monday delivery.
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Delivery Times:
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7am - 5pm Tuesday to Sunday
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Notifications:
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Day Before Delivery
An email confirming your order has been dispatched.
Day Of Delivery
An email confirming your order is out for delivery.
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Delivery Restrictions:
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Delivery is not available on Mondays
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What Happens If No-one Is In?:
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In the event no one is home to receive your order, a driver will always look to leave the order with a neighbour or in a safe place, unless another instruction has been specified.
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time. If there are any issues regarding the delivery of your order, please contact us.
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STANDARD TRACKED DELIVERY BY 9PM
A tracking number is provided when your item is despatched to enable you to track your order. To find out more, visit track my order.
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For Next Day Delivery
Order Up To:
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Monday - Friday: 5.45pm*
Sunday: 3.30pm
*Selected bouquets only available up to 4pm
*Selected bouquets only available up to 11.30am
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Delivery Times:
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7am - 9pm Monday to Saturday
Around 90% of orders are delivered by 5pm.
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Notifications:
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Day Before Delivery
An email on the morning confirming your order has been dispatched.
Day Of Delivery
An email confirming your order is delivered.
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Delivery Restrictions:
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Delivery is not available on Sundays.
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What Happens If No-one Is In?:
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In the event no one is home to receive your order, a driver will always look to leave the order with a neighbour or in a Safe Place, unless another instruction has been specified.
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time. If there are any issues regarding the delivery of your order, please contact us.
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PREMIUM TRACKED DELIVERY BY 9PM
A tracking number is provided when your item is despatched to enable you to track your order. To find out more, visit track my order.
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For Next Day Delivery
Order Up To:
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Monday - Friday: 5.45pm*
*Selected bouquets only available up to 3.30pm.
Sunday 3.30pm
*Selected bouquets only available up to 11.30am
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Delivery Times:
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7am - 9pm Monday to Saturday
Around 90% of orders are delivered by 5pm.
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Notifications:
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Day Before Delivery
An email & SMS when your order has been dispatched.
Day Of Delivery
An Email & SMS on the morning confirming order is out for delivery, plus notification of your 2 hour delivery window.
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Delivery Restrictions:
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Delivery is not available on Sundays.
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What Happens If No-one Is In?:
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With this delivery option, you can also specify delivery instructions whilst the order is out for delivery, including: Leave in Safe Place, Leave with Neighbour, or Change Address..
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time. If there are any issues regarding the delivery of your order, please contact us.
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HAND DELIVERY LONDON BY 8PM
On selected bouquets this service is available for: EC1-EC4,TW1-TW4,TW7-TW10,W1-W2,SW1-SW15,SE1,SE11,NW1,NW8,NW10,WC1-WC2 - Available on selected products
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For London Same Day Delivery
Order By:
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Order by midday for same day delivery
All same day delivery flowers are dispatched on the day of delivery, to maximise the freshness of the bouquet.
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Delivery Times:
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1pm - 10pm Monday - Friday
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Notifications:
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Day Of Delivery
Email from onthedot confirming collection, with a link so you can live track your delivery straight to the door. You will receive another email once your order has been delivered.
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Delivery Restrictions:
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Available to selected London postcode only.
Allowable postcode list above. No deliveries on Saturdays.
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What Happens If No-one Is In?:
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In the event no one is home to receive your order, a driver will always look to leave the order with a neighbour or in a safe place, unless another instruction has been specified. The driver will always leave a card stating where the order has been left.
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What Happens If The Order Can't Be Delivered?:
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Over 99% of orders are typically attempted on time
If there are any issues regarding the delivery of your order, one of our friendly agents will call you immediately to discuss this and how we can help you resolve this issue.
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We deliver our bouquets, plants, wines, and gifts to most of the UK. Unfortunately we cannot deliver to the Isle of Man, Channel Islands, the Isles Of Scilly, and some areas of Scotland. If we can't deliver to your selected address, the website will advise you of available options. Unfortunately, due to the fresh nature of our products, lengthy periods of time spent in transit can cause the quality of our products to deteriorate. As a result, there are restrictions on the following postcodes for all of our delivery methods.
We are unable to deliver to: ZE1-3, PA20, PA34, PA38, PA41-49, PA60-78, PA80, HS1-8, HS9, PH17, PH19-20, PH42-44, IV21-27, IV40, IV41-49, IV51, IV52-54, IV55-56, KW15-17, KA27-28, FK18-19, Rpublic of Ireland, TR21-25, AB51.
Hospitals
We always recommend that you check with the hospital before sending a gift. This is because some hospitals or hospital wards do not accept deliveries of fresh flowers. For this reason, we're unable to offer compensation if the hospital refuses delivery. If the hospital does accept flower deliveries, then our courier driver will normally deliver to reception.
Hotels
We would also recommend that you check with the hotel before sending a gift. Larger hotels may not accept customer deliveries given the longer time it would take to source the recipient. Our courier driver will deliver to reception, from there it's the responsibility of the person who accepts the order to ensure the gift is delivered to the recipient, in the correct room.
Other Business Addresses
Our couriers can deliver to business addresses. Please bear in mind the opening times of certain offices. Although most deliveries are made before 5pm, the parcel could be turned away should the office/business establishment be closed on arrival.
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