During the Valentines period, we experience high volumes of customers contacting us which may lead to a delayed response. Redeeming your 100% Guarantee is the quickest way to get credit for any issues you've experienced.
Appleyard London believe that everyone should have a little luxury in their life. We apply the same level of care and attention in our customer service as we do in selecting and arranging our luxury flowers.
We want to make sure your recipient is delighted with their gift and you are 100% happy. If you feel something isn't right, you can now redeem your 100% Happiness Guarantee which will add credit to the value of your order plus an additional £10 to your account. This can be redeemed if you experience any of the following problems with an order that was received in the last 8 days.
Flowers or plant have arrived looking poor
Flowers have lasted fewer than 7 days
You have received the wrong item, or wrong size of item
For other issues, please contact our customer service team.