100% Happiness Guarantee

Appleyard London believe that everyone should have a little luxury in their life. We apply the same level of care and attention in our customer service as we do in selecting and arranging our luxury flowers.

We want to make sure your recipient is delighted with their gift and you are 100% happy. If you feel something isn't right, our friendly Customer Experience team are available to chat via email, and love to go the extra mile to ensure you're happy.

With our 100% Happiness Guarantee, you can now have store credit added to your account immediately if you experience any of the following problems with an order that was received in the last 8 days. 

  • Flowers or plant have arrived looking poor

  • Flowers have lasted fewer than 7 days

  • You have received the wrong item, or wrong size of item


This will be to the value of your order plus an additional £10, and will usually be added to your account in less than 5 minutes. 

Redeem 100% Happiness Guarantee Instructions

For other issues, please contact our customer service team.