TRACK MY FLOWER ORDER

how can i track my order?    recipient details    tracking by delivery option    contact us

 

HOW CAN I TRACK MY ORDER?

Speak to our Virtual Agent

Want to quickly track your order? Send your order number (starting with '500' or '600') to our Track My Order Virtual Agent, for an immediate and automated delivery status update on your order.

However, please note if you still wish to speak to customer services about a particular query, you can do so here.

 

Check Your Dispatch Email

On the evening before delivery, your order will be dispatched from our flower warehouse. You will then receive a notification via email or SMS. In the example shown to the right, you may use the link highlighted area to track your parcel (excluding Same Day Delivery orders).

You may also receive an email from the courier with some further information. This may include additional options such as changing the delivery date or address.

For more information on how to track your order depending on the delivery option, please visit the Tracking by Delivery Option section.

Where is my tracking reference?

 

RECIPIENT DETAILS

 

Please note: if you completed the recipient details form upon the completion of your order, all corresponding dispatch and tracking emails will be sent to your recipient.

 

TRACKING BY DELIVERY OPTION

 

We count on reliable couriers (Royal Mail, DPD, Yodel & CitySprint) to deliver your orders as soon as possible. Because of this, tracking is not available for our 'Free Standard Untracked Delivery' service.

You are able to track your order if it was placed with one of the below delivery options. The courier associated with your delivery choice will send an email regarding your order. Below are the tracking methods each delivery option will provide.

 

PREMIUM DELIVERY
PREMIUM PRE 12 DELIVERY
STANDARD TRACKED DELIVERY (FLOWERS)
STANDARD TRACKED DELIVERY (PLANTS)
EXPRESS DELIVERY (SAME DAY LONDON)

 

CONTACT US

 

If you are experiencing any issues with your order, please have a look at our faq's to find the answers to some of your most common questions.

If our faq's don't answer your question, please contact us here or use our live chat service.

 

 

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