TRACK MY ORDER
Input your 9-digit order number (starting with '500' or '600') below, for an immediate and automated delivery status update on your order.
Please note: You will only be able to track your order the evening before it is due for delivery.
Where is my order number?
You will find your 9-digit order number (starting 500 or 600) within your the order confirmation email. Alternatively, login to your account and you will find your order number in the 'Order History' section.
On the evening before delivery, your order will be dispatched from our flower warehouse. You will then receive a notification via email or SMS. You may also receive an email from the courier with some further tracking information. This may include additional options such as changing the delivery date or address.
Please note: if you completed the recipient details form upon the completion of your order, all corresponding dispatch and tracking emails will be sent to your recipient.
If you are experiencing any issues with your order, please have a look at our faq's to find the answers to some of your most common questions.
If our faq's don't answer your question, please contact us here or use our live chat service.