We stand by our 100% Happiness Guarantee and want to make sure all customers are happy with their experience with us. If you have experienced any issues with your order, please complete the contact form below making sure you set the 'Query Type' as 'Redeem 100% Happiness Guarantee'.
Please can you make sure that you attach images of the product if your guarantee redemption reason relates to the product.
We will review this within 4 hours and either process it within 3 - 5 working days, or contact you if we have any questions. Once we've added your credit, you will receive an email. For information on how to use store credit, please see here.