Skip the wait — the fastest way to resolve an issue is to redeem your happiness guarantee here.
Redeem your 100% Happiness Guarantee
If something wasn't quite right, we're truly sorry. We'll put it right — quickly. The fastest resolution is instant store credit.
If your order doesn’t meet our standards, we’ll add full store credit for the affected item(s) plus £10 to your account. Because flowers are natural products, if only one or two stems fall short, we’ll add 50% store credit for that item instead.
What’s covered?
- Non-delivery
- Poor quality, damage or short lifespan
- Missing or incorrect items
Please note to protect customers and prevent misuse, we may occasionaly carry out addtional checks before issuing credit
Guest Happiness Guarantee Form
Submit your request below and our team will review it shortly.
Recipient Happiness Claim
Need something else? Contact support | Return to help centre
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