Here you can find all the relevant information on security, privacy and cookies used throughout our website.

security    privacy    cookies    terms & conditions




Appleyard London takes online security very seriously and is a registered secure site under the VeriSign programme.

How do we protect your information?  

We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions. If you want to check our certificate/security you can do so using one of the following methods, while the Appleyard London website is displayed:

1. Microsoft Internet Explorer 4 or later:

Click on the gold padlock at the bottom right of your browser to bring up the details of this site’s Digital ID.

2. Netscape Navigator: Click on the padlock at the bottom left of your browser to bring up the security information.

The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.




Appleyard London is committed to complying with the Data Protection Act 1998 and has published this guide to help you understand how and why Appleyard London collects information from you, to where information is disclosed and what your rights are.

You can access our website home page and browse our site without disclosing your personal data however when you order or register with Appleyard London you will be asked to provide certain information about yourself.  


What information do we collect and how do we obtain it?  

If you order or register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.


How do we use your information?

We use the information that we collect about you to process orders and manage your account. We also use this information to monitor customer traffic patterns and site usage to help develop our customer's web experience, and to notify you about enhancements to our services, including special offers and changes to the web site. If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so Appleyard London is not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.


Who does Appleyard London disclose the information it collects to?  

We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to partner sites that provide services to our customers.  


Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, please request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at our Head Office, quoting Security and Privacy Enquiry. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.  




Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network fire wall will not allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.


Your rights under the Data Protection Act 1998

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at our Head Office or via email quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via email, quoting Security and Privacy Enquiry.


Appleyard London’s commitment to Customer Service

Appleyard London operates to a high level of commercial standards which are designed to protect your privacy, ensure payments are secure and that the highest standard of customer service is met.