Popular Queries

I need help placing an order
If you are having difficulty or need help placing an order, a member of our Customer Experience team would be delighted to help you. Feel free to get in tou...
Wed, 18 Dec, 2019 at 3:51 PM
How do I know my order has been processed successfully?
Once you've placed your order, you'll be redirected to our order confirmation page. This will show your order number at the top, should you need t...
Wed, 18 Dec, 2019 at 3:54 PM
I would like a VAT invoice
If you would like a VAT invoice for your order, you will need to request this directly from our Customer Experience team.  You can request a VAT receipt...
Thu, 11 Mar, 2021 at 4:09 PM
What does Bijou, Chic, Lux & Grande mean?
Bijou, Chic, Lux and Grande are the size options for our bouquets.  Bijou: Standard  Chic: Large Lux: Extra Large Grande: Our Biggest Size - Selecte...
Tue, 17 Sep, 2019 at 12:11 PM
How do I use Appleyard Store Credit?
If you have store credit in your account it will appear as available option in the 'Payment Information' section when you're in the checkout....
Fri, 2 Oct, 2020 at 11:18 AM
How do I add a discount code to my order?
To add a discount code to your order, simply click the button in the shopping cart which states, 'Do you have a discount code?' as shown below. ...
Tue, 17 Sep, 2019 at 11:47 AM
The website says my Discount Code is invalid
The most common reasons for this are: One of the items you are trying to buy has already been discounted. Discount codes will only work on full price pr...
Thu, 11 Mar, 2021 at 2:57 PM
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