Product Quality

My gift message is missing
If your flowers have arrived and is missing a gift message, please don't hesitate to get in touch with us - a member of the Customer Experience team wo...
Thu, 13 Aug, 2020 at 1:01 PM
Your 100% Happiness Guarantee - Terms and Conditions
What is the 100% Happiness Guarantee The happiness guarantee is our promise that if you are unhappy with your product for certain reasons, we will add t...
Thu, 24 Mar, 2022 at 2:15 PM
The bouquet I have received is the incorrect size
If you have received the incorrect size, feel free to get in touch with us and a member of the Customer Experience team would be more than happy to refund y...
Wed, 9 Sep, 2020 at 3:59 PM
There are stems missing from my bouquet
We are confident you will receive the correct number of stems. Stem counts can be found on the product page for your bouquet. If you are concerned you haven...
Wed, 18 Dec, 2019 at 4:07 PM
Some of my stems are different to what I expected
Ocassionally, we may have to make small changes to bouquets and substitute one or two stems. This is because we may have had problems sourcing the stems, an...
Tue, 22 Mar, 2022 at 4:28 PM
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