Payment

How can I use my refer a friend credit?
Whether you have signed up through a refer a friend link, or received referral credit from your friends purchase, you can use your referral credit in the sa...
Thu, 15 Aug, 2019 at 10:54 AM
I would like a VAT invoice
If you would like a VAT invoice for your order, you will need to request this directly from our Customer Experience team.  You can request a VAT receipt...
Thu, 11 Mar, 2021 at 4:09 PM
I have not received my refund
If you have received confirmation that your order has been refunded, please allow 3-5 working days for it to show in your account. Please note, this time de...
Wed, 18 Dec, 2019 at 3:56 PM
VAT Invoices during the Christmas Period
Due to the reduced working days during this busy time, unfortunately we are unable to process requests for VAT invoices until the week commencing 11th Janua...
Thu, 17 Dec, 2020 at 11:35 AM
Why am I being charged twice for delivery?
We send our gifts from different locations and with different couriers. Therefore delivery is charged per item, rather than per order. If you're going ...
Tue, 9 Feb, 2021 at 10:09 AM

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