Our normal available hours are 9 am to 5 pm. However, to ensure everyone gets their gifts and flowers over the Valentine's Day period, our customer service team are working extended hours. These can be found below. 


Due to increased order volumes it may take our team longer to respond that usual. For an immediate solution to problems with your order, you can use your 100% Happiness Guarantee to award yourself with credit. To redeem your credit please click here!


We will be responding to emails during these hours and available on Messenger and Live Chat. Please note that due to significant increases in volumes, you may have to queue in Live Chat, and we would recommend our other channels.


Thursday11th February9am to 7pm
Friday12th February9am to 7pm
Saturday13th February9am to 8pm
Sunday14th February9am to 7pm