Hampers: Returns and Compensation Policy
Can I return my hamper?
Under consumer rights law, customers have the right to return unwanted goods. However this only applies to non-perishable items. Hampers containing only non-perishable items can be returned. Cost, delivery and secure packaging for the return are the customer’s responsibility. Only hampers containing non-perishable items can be returned in this way. Perishable or bespoke items such as food, flowers and personalised gifts can not be returned.
Can I return part of my order?
Hampers are sold as one item and can not be part returned.
An item in my hamper has been damaged.
While rare, unfortunately items can be damaged in transit on occasion. If you are unhappy with the condition of an item, please let us know. We will refund you the retail price for that individual item back to your payment method. In addition we will add £10 store credit to your account with us to go towards a future order. Individual replacement items can not be sent.
An item in my hamper has been substituted for something else.
Due to the amount of different items sourced for our hampers, sometimes it is necessary for us to replace an item with something of comparable value. We work to very tight deadlines in terms of dispatching orders which means we rarely have the time to contact individual customers to advise them as this would risk delaying deliveries. Experience has told us that customers would rather receive orders on time with a substituted item than risk delays in delivery.
However we fully understand how disappointing this may be. If you are unhappy with our choice please let us know and we will refund you for the substituted item back to your payment method. In addition we will add £10 store credit to your account with us to use towards a future purchase. Individual hamper items can not be sent out.
My hamper has not arrived as promised.
Please let us know so we can investigate why this has happened and do what we can to help. Please note that customers are responsible for supplying the correct address. If we have delivered to the address provided, we consider this order processed and can not send a replacement order.
We are not responsible for late deliveries due to any reasons beyond our reasonable control, including:
Adverse weather conditions
Incomplete or incorrect address details