If your order has arrived and the additional gift is damaged (for example, if the vase has accidentally broken), we will be sure to put things right for you. Please don't hesitate to get in touch with us if this has occurred, a member of our Customer Experience team will have the cost of the gift refunded back to you to help put things right.
Modified on: Thu, 13 Aug, 2020 at 1:02 PM
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Available 9am - 5pm Monday To Friday (excluding bank holidays), 11am - 3pm Saturday
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Available 9am - 5pm Monday To Friday (excluding Bank Holidays)
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Due to increased volumes, our response time may be longer than usual
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