We do apologise if your order has arrived and is missing an additional gift.
Unfortunately due to our busy packing process, mistakes may happen from time to time. If you opted to add a gift to your order (e.g. chocolates, wines, vases etc.), but it has arrived without, get in touch with us as soon as you can and a member of our Customer Experience team would be more than happy to refund the cost of the gift for you.
100% Happiness Guarantee
Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 5pm Monday To Friday (excluding bank holidays), 11am - 3pm Saturday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday (excluding Bank Holidays)
Send us an email
Available to send anytime
Due to increased volumes, our response time may be longer than usual