We do apologise if your order has arrived and is missing an additional gift.
Unfortunately due to our busy packing process, mistakes may happen from time to time. If you opted to add a gift to your order (e.g. chocolates, wines, vases etc.), but it has arrived without, you can rectify this in your account area by using our 100% Happiness Guarantee.
Would you still like help from one of our team?
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 5pm Monday To Friday (excluding bank holidays), 11am - 3pm Saturday
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Due to increased volumes, our response time may be longer than usual