If your flowers have arrived and is missing a gift message, please don't hesitate to get in touch with us - a member of the Customer Experience team would be more than happy to let you know what the gift message said.
Unfortunately, as customers are not charged for the gift message, we are unable to offer compensation such as refunds.
Would you still like help from one of our team?
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 5pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, the average response time is currently 1-2 working days