How do I know my order has been processed successfully?
Modified on: Wed, 18 Dec, 2019 at 3:54 PM
Once you've placed your order, you'll be redirected to our order confirmation page. This will show your order number at the top, should you need to refer back to it.
You'll also be sent an order confirmation email with all relevant information relating to your order. It should look a little like the below. Please allow up to 20 minutes after placing your order for this email to be sent, as there can sometimes be a slight delay.
If you're worried about whether your order has been processed successfully, feel free to get in touch with us and an agent would be more than happy to confirm your order for you!
Would you still like help from one of our team?
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 5pm Monday To Friday
Speak to us on Facebook Messenger
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Send us an email
Available to send anytime
Due to high demand, the average response time is currently 1-2 working days
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