We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier provider may not complete the delivery within the specified time-frame. We take these cases very seriously and do as much as possible to ensure you're happy with the outcome.
If your order has arrived late, please get in touch with us. One of our friendly customer service agents will happily look into this for you and put things right.
*Please note that untracked orders (Free Standard Delivery) may arrive one day after the chosen delivery date.
100% Happiness Guarantee
Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 1pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, the average response time is currently 1-2 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)