100% Happiness Guarantee

We pride ourselves on delivering beautiful long lasting flowers on time. For the rare occasions we fall short, we have the 100% Happiness Guarantee. If you're not happy with the service you've experienced, we'd like the chance to put it right.

You can redeem your Happiness Guarantee yourself, and we’ll add store credit to your account automatically in just a few minutes.

Our Happiness Guarantee to you

If you've received your order in the last 8 days, and are unhappy you can automatically redeem your Happiness Guarantee for the following reasons only:

- Flowers or plant have arrived looking poor

- Flowers have lasted fewer than 7 days

- You have received the wrong item, or wrong size of item

For issues not covered by the above, please contact our customer service team. Please note that our team will be busier than usual over Christmas, so we may take a little longer to reply.

Christmas FAQs

How should I care for my Christmas bouquet?

We include care tips with all bouquets which will help your recipient get the most out of their flowers. For more information, read our Flower & Plant Care Essentials, where you can see care tips for specific stems as well as general tips for your bouquet.

How do I track my order?

Please input your 9-digit order number (starting with '500' or '600') on our track my order page, for an immediate and automated delivery status update on your order. You will only be able to track your order the evening before it is due for delivery.

How to contact us over Christmas

Our customer service team will be responding to your queries over the Christmas period. However due to Christmas holidays and our team being busier than usual it we may take a little longer to reply. We recommend that you visit our help & faq for any questions, for order issues please visit our 100% Happiness Guarantee.


Christmas Delivery Information

Order your gifts by 4pm on 23rd December for delivery on Christmas Eve. If possible, we recommend ordering your bouquets earlier as our popular arrangements are likely to sell out in advance. You can have bouquets delivered throughout December with next day delivery. Next day delivery is available in most areas, and we deliver every day of the week except Sunday.

Please enter your postcode to see what days and services we can offer. Out of area postcodes can take 48 hours to deliver. We are unable to deliver on bank holidays so please take this into account when ordering over Christmas. Our calendar will show available dates around bank holidays.


Delivery Date Delivery Available Order By
23rd December Yes 22nd December 4pm
24rd December Yes 23rd December 8pm*
25th - 29th December No  
30th - 31st December Yes 29th December 4pm 30th December 4pm
1st - 3rd January No  
4th January Yes 3rd January 4pm


Our Delivery Options

- Standard Tracked

- Premium Tracked

- Hand Delivery London (Selected bouquets for London only Monday to Friday)


Where do we deliver?

We deliver our bouquets, wines and gifts to most of the UK. Unfortunately we cannot deliver to the Isle of Man, Channel Islands, the Isles Of Scilly and some areas of Scotland.Please note that our last delivery day for Northern Ireland is 4pm on the 21st December. If we can't deliver to your selected address, the website will advise you of available options.

Unfortunately, due to the fresh nature of our products, lengthy periods of time spent in transit can cause the quality of our flowers to deteriorate. As a result, there are restrictions on the following postcodes and we are unable to deliver to: AB, DD6 - DD11, EH35 - EH36, FK14, FK17 - FK21, GY, HS, IM, IV, JE, KA27 - KA28, KW, KY9 - KY16, PA20 - PA80, PH6 - PH99, TR21 - TR25, ZE


We always recommend that you check with the hospital before sending a gift. This is because some hospitals or hospital wards do not accept deliveries of fresh flowers. For this reason, we're unable to offer compensation if the hospital refuses delivery. If the hospital does accept flower deliveries, then our courier driver will normally deliver the parcel to reception.


We would also recommend that you check with the hotel before sending a gift. Larger hotels may not accept customer deliveries given the longer time it would take to source the recipient. Our courier driver will deliver the parcel to reception, from there it's the responsibility of the person who accepts the order to ensure the gift is delivered to the recipient, in the correct room.

Other Business Addresses

Our couriers can deliver to business addresses. Please bear in mind the opening times of certain offices. Although most deliveries are made before 5pm, the parcel could be turned away should the office/business establishment be closed on arrival.